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Prior to being issued a return authorization for any defective product, we will require a photo and description of the defect or repair required. Tootsies Shoe Market does not provide repairs, however if an item requires repair within the 60-day return period, your item may be eligible for replacement. During the remaining 30 days your item(s) may be returned for store credit, but again will be left to the discretion of our Customer Returns team.

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You may also follow the above instructions for returning In-Store.Īs with returns and exchanges, we will accept defective items up to 30 days after receipt for an exchange or a full refund. Please contact our Customer Care team and we will be able to contact you via email and provide you with a return authorization accompanied by a pre-paid Canada Post return label and send you instructions to process your return. wrong size or style shipped), we will gladly cover the cost of return shipping. If you find that your item(s) appear to be defective in any way or if there is an order fulfillment error (i.e. Manufacturer Defects and Repairs or Fulfillment Error Winter clearance, door crashers, Boxing Week, Black Friday, Cyber Monday and other special promotions*. We will not price adjust Tootsies time-restricted promotions. Price adjustment requests made after 15 days will not be processed. Tootsies will offer a one-time price adjustment if an item is marked down within 15 days of original purchase date, providing the items previously purchased are still available online in the specific colour and sizes purchased. NOTE: We do not accept returns shipped via C.O.D.

Your purchase (less any shipping charges) will be refunded to your card within 2-3 business days of receipt.

Send the unworn merchandise in its original box with your Packing Slip to:.

Simply mail your unworn merchandise in its original packaging along with your Packing Slip or Order Invoice (you may want to choose a return shipping method that gives you the ability to track your return shipment).

This option is only available within 30-days of your purchase.

The store associate will be happy to assist you immediately with your refund or exchange using our in-store policies and procedures.

Refunds will be applied to the payment method on which you made the online purchase (please be sure to bring that card with you to the store).

Original shipping charges are not refunded in the case of a return or exchange.

You must have a copy of your Packing Slip (or Order Invoice / Email Confirmation) otherwise the store will not be able to process the return.

Take your unworn merchandise in its original packaging to any Tootsies Shoe Market location (see our locations page for the one nearest to you).

No processing time and no return shipment arrangements required – simply visit one of our conveniently located stores.

This is our easiest hassle-free option for your returns.

Returns will not be accepted for any Clearance items or any products marked “Final Sale”.

Returns may be declined if the returned product was damaged by someone other than a Tootsies Shoe Market team member or the manufacturer.Footwear that has been worn outside will not be accepted.All shoes must be returned unmarked, without signs of wear and/or tear and in their original, undamaged shoe box and original packaging.All items must be returned within 30 days of receiving them.We may decline to offer a refund, store credit or exchange within the 30-Day return time-frame if your item(s) do not meet the following requirements: All online returns will be processed at the discretion of our Customer Returns team as per the criteria listed below. A full item refund/exchange can be processed within 30-days of receiving your item(s) and a store credit will be issued on merchandise returned up to the 60-day mark. We accept returns or exchanges on unworn merchandise in-store or by mail up to 30-days after receiving your product. If the item you purchased doesn’t fit properly or for some reason it just doesn’t suit your tastes any longer, we will gladly issue exchanges and/or full refunds. If, for any reason, you are not 100% satisfied with your online purchase, we will do our best to make it right. At Tootsies Shoe Market we want you to be completely satisfied with your purchase.